Mentor Education

Angela Ord

2 years ago

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My son is still waiting on his Cert VI certificate in Financial Services. He started the course in October 2020 - submitted assessments that were slow to be marked and several weren’t. Whilst waiting for assessments to be marked the course was updated and my son had to redo the whole course and all assessments as they were no longer valid and new assessments were also added. (Although the update was through no fault of Mentor the snail’s pass in which they mark them does have a significant affect. There was also no warning that there was going to be an update of the course). He had to repeatedly contact Mentor for assessments to be marked and for new assessments to be released. The waiting times are outrageous and he was always being redirected or asked to email in. Although my son has now completed all the assessments and they have all been marked as competent, he was constantly asking for assessments to be marked to make this happen. He is still waiting for his Certificate to show that he has passed the course. We have been waiting now for 6 months! The consequence is that he was unable to apply for University for 2023 and may miss out on next year’s intake as well. Not good enough!

Brendon Ferenczfy

Edited 2 years ago

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I enrolled in a Diploma of Leadership and Management months ago. I have tried to contact them numerous times for support with no reply at all. Try to contact them by either email or phone is not possible as the phone just tells you they are in administration and some someone will contact you in June and you get no reply from email. Absolute joke and rip off. $1500 and they will give you no support or assistance or even contact in any form. Very dissapointing and very poor service on their behalf. Still taking money and enrolling students in courses when they do not have the capacity to facilitate and/or provide support for students enrolled in their courses.

Tuff Team

2 years ago

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Signed up in March 23 and day 1 starting course couldn’t access certain lectures on portal sent help requests…. 3 months later no correspondence or follow through. They don’t answer phones, or my weekly follow up Emails. Totally frustrated! The only communication I managed to receive was when I resorted ask a question via website customer service. Someone said complaint has been sent to “management”, excuse was: we are “short staffed” right now. I said after all the above I don’t know how Mentor is going to assist me completing this course, refund request has been sent. After further two weeks with no contact. I’m escalating this!!

Peter Brown

Edited 3 years ago

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I found the course very well put together and easy to follow. Any problems or questions I had were answered by Mark my mentor or the help desk within a day or two. When I was struggling to complete the course due to work commitments, I contacted my mentor, and he arranged extra time for me which was very much appreciated. I would highly recommend this course to anyone who has auditing experience and needs to get a qualification.

Hannah W

3 years ago

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I signed up for the Accounting and bookkeeping course and due to multiple factors I could no longer continue. My application for a refund was accepted in December 2022 and I was told I would receive it within 28 days. The 28 days was January 17th, it is now the 7th of February. After back and forth emails with accounting I still have not received the refund nor have I had any explanation for the delay. It has been passed onto the CEO and I have not been given any update. I have contacted multiple times only to be told it’s being looked into. The refund has been approved, I have jumped through the required hoops and still no answer as to what is causing the delay. I’m very disappointed to how this has gone about there for I don’t recommend studying through Mentor Education.

Megan Tatham

3 years ago

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I have had no reply from anyone and have emailed and tried to call and nothing. They refuse to tell me why all of a sudden I have a module that needs to be redone - only after I completed my course did it magically appear. I completed my course in September 2022 and I have received my certificate of completion yet and I get stone walled at every level. I would not recommend Mentor Education to anyone and this has left me with feeling like that so not care and would rather string you along to get more money out of you. They would rather ignore you than give you your certificate and they haven’t marked half my work even though I have emailed and called.

Jasmine Kappler

3 years ago

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Mentor Education failed to mark my assignments, failed to respond to numerous emails and calls over a three month period. After complaining about their service I was offered a partial refund due to admin fees. However, they never marked any of my submitted assignments. I submitted the paperwork for a refund months ago and are still awaiting the refund. I messaged them a month ago for an update and still no one responded. I am leaving a comment here to stop other students getting stuck with trainers who don't mark your work or respond to emails or calls.

Paul Leslie

Edited 3 years ago

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First week in and I’m seeing the cracks. Ask a question, person on the phone didn’t know the answer so was told my trainer will call me back. I called the next day and was advised I have the next available meeting in 6 days time. The course assessment is predominately role play / group work which being 100% online doesn’t make sense. Read their refund policy first. They steal half your money (before you even start the course material). Total waste of time. I wish I saw these reviews otherwise I wouldn’t have signed up.

Douglas Chiganze

3 years ago

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I have just completed the Diploma of Finance and Mortgage Broking in about 5 months and I wanted to complete the course first before writing a review. This has been one of the WORST experiences I have ever had with any organisation, of any sort: 1. Total lack of support from student services who rarely answered the phone or queries, Steven Crouch included. 2. Coursework materials and questions are either out of date, incomplete, irrelevant or just don't make sense. 3. Assessments take an age to get marked. 4. Course units took an unusually long time to get loaded onto the portal. 5. I had to constantly complain to the Principal, Mark Sinclair to get anything done (almost daily phone calls). The only positive experience I had was with Miler who seemed to be a hardworking assessor and he genuinely helped me out. Mentor Education, please put your students first and get your act together. Your service is a straight-up rort.

Samantha Jordan

Edited 3 years ago

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Highly do not recommend. I finished the course about 10 weeks ago and thought great I'm done, don't have to deal with them. I was wrong. Still waiting on my certificates being posted to me which Steve promised he would personally see done as I had put in so many complaints. Still waiting. Steve has now jist ghosted my emails. Called and left voicemails and requested callbacks surprisingly not had a single call returned. Someone will come on here and tell me my review is wrong and a ticket has been raised and the issue dealt with, really they are making their excuses as they go. Joke of an institution, reported to a couple of education places they don't deserve to take hard working people's money. Definitely do not waste your time enrolling here they are awful